SOS is a system of cadastre, control, treatment and search of information about users attendance requests (internal and/or external).
Total web and developed in Java, has a simple and intuitive interface, in a way that technicians, supervisors and the users can easily taking advantage of all the offered functionalities.
SOS presents a series of advantages in relation to the market competitors:
Attendance levels
Cadasters
Emails customized
Addicional fields
SLA
Knowledgement base
Forum
Opinion research
Indicators and reports
The power in the users hands
Activities log
Importation/Exportation
Orders archive
Technological environment
SOS is a application 100% Web and developed in Java, requiring a relationary database (MySQL, PostgreeSQL, Oracle, DB2..) and a Java applications server (Tomcat, Websphere, Resin,..).
It can be implanted in a low cost architecture: Linux + Tomcat + MySQL.
SOS - Help Desk System 1 was released by J2Cs Consulting on Sunday 18 July 2004. Its known requirements are : Tomcat + MySQL.
SOS - Help Desk System will run on Windows 95, Windows 98, Windows Me, Windows 2000, Windows NT and Windows XP.
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